Refund policy
A Commitment to Excellence
At BLK TIE Detailing, we are committed to providing our customers with high-quality products and exceptional service. To ensure clarity and understanding, the following policy outlines our approach regarding product returns and guarantees.
All Sales are Final
No Returns Policy
Due to the nature of our products and our commitment to maintaining the highest standards of quality, we do not accept returns. We encourage you to make informed decisions before completing your purchase by thoroughly reviewing product descriptions and specifications.
30-Day Product Guarantee
While we do not accept returns, we stand behind the quality and durability of our products. We offer a 30-day product guarantee to protect you against manufacturing defects. If you discover an issue within 30 days of purchase, we will be happy to assist you.
What Our Guarantee Covers
- Manufacturing Defects: This includes defects in materials or formula that affect the product's intended use.
- Replacement: If a defect is found, we will offer a replacement free of charge.
What Our Guarantee Does Not Cover
- Damage from Misuse: Damage resulting from improper use, accidents, or unauthorized modifications.
- Normal Wear and Tear: Regular deterioration from normal use over time.
How to Submit a Claim
- Contact Us: Reach out to our customer service team with your order number and a detailed description of the issue.
- Provide Documentation: Include photographs or video evidence to assist us in evaluating the issue.
- Await Instructions: Our team will guide you through the next steps in the process.
We value our customers and strive to address any concerns promptly and effectively. Our goal is to ensure you have a positive experience with our products and services. If you have any questions or need further assistance, please contact our customer service team at info@blktiedetailing.com.
Thank you for choosing BLK TIE Detailing. We appreciate your understanding and cooperation with our policy.